Refund policy

At Health Pavilion, we stand behind the quality of our natural and herbal supplements. If you’re not completely satisfied with your purchase, we’re here to make it right.

Money-Back Guarantee

We offer a 30-day money-back guarantee on your first order of any product. If you’re not satisfied for any reason, simply contact us within 30 days of receiving your order to initiate a return.

Please note: The 30-day window begins from the date of delivery, not the date of purchase.

How to Start a Return

To begin the return process, email us at naturespavilion@gmail.com with your order number and reason for return. Once your return is approved, we’ll send you a prepaid return shipping label along with instructions on where to send your package.

Please do not send items back without first receiving approval — unapproved returns will not be accepted.

Return Conditions

To be eligible for a refund:

  • The return request must be submitted within 30 days of delivery

  • You may return a partially used bottle — we understand you need to try the product to know if it works for you

  • The bottle must be in its original container and not physically damaged by the customer

  • Proof of purchase (order confirmation email or receipt) is required

Damages & Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us immediately at naturespavilion@gmail.com with a photo of the issue. We’ll resolve it promptly at no cost to you.

Non-Returnable Items

The following cannot be returned or refunded:

  • Orders beyond the 30-day return window

  • Second or subsequent orders of the same product

  • Items purchased on sale or with a discount code

  • Gift cards

Exchanges

We don’t offer direct exchanges. If you’d like a different product, return your eligible item first and place a new order once your refund is approved.

Refunds

Once we receive and inspect your return, we’ll notify you by email within 2 business days whether your refund has been approved. If approved, your refund will be issued to your original payment method within 5–7 business days. Please allow additional time for your bank or card issuer to process and post the credit.

If more than 10 business days have passed since your refund was approved and you haven’t received it, please contact us at naturespavilion@gmail.com.

Shipping

We currently ship within the United States only. Return shipping labels are provided at no charge for approved returns.

Questions? We’re happy to help.

Reach out anytime at naturespavilion@gmail.com and we’ll get back to you within 1–2 business days.

Ships within the United States only.